We will help you identify all the necessary documents for each coverage of Travel Insurance related to medical events during the trip.
Documentos básicos
Claim Notification Form.
Insurance Policy or Travel Card.
Brazilian Insured: ID, CPF, and proof of residence.
Foreign Insured: Copy of passport.
Driver’s License, required for traffic accidents.
Police Report if applicable.
Insured's Bank Details.
Documents for each coverage
For each coverage, we list the mandatory and optional documents that help in the analysis.
Police Report.
Itemized Invoices.
The insured's National Driver's License (CNH).
Medical Report.
Proof of Medical Expenses.
First Medical Assistance Report at the Hospital.
Report from the Fire Department or EMS (SAMU).
Results and requests for all tests, reports, and x-rays performed.
Hospital Record.
Hotel Reservation Confirmation.
Medical Request or Prescription.
Police Report.
Itemized Invoices.
National Driver’s License (CNH) of the insured.
Medical Report.
Proof of Medical Expenses.
Initial Medical Assistance Report at the Hospital.
Fire Department or EMS (SAMU) Assistance Report.
Results and requests for all tests, reports, and x-rays performed.
Hospital Medical Record.
Hotel Reservation Confirmation.
Medical Request or Prescription.
Police Report.
Itemized Invoices.
National Driver’s License (CNH) of the insured.
Medical Report.
Proof of Medical Expenses.
Initial Medical Assistance Report at the Hospital.
Fire Department or EMS (SAMU) Assistance Report.
Results and requests for all tests, reports, and x-rays performed.
Hospital Medical Record.
Hotel Reservation Confirmation.
Medical Request or Prescription.
Police Report.
Itemized Invoices.
National Driver’s License (CNH) of the insured.
Medical Report.
Proof of Medical Expenses.
Initial Medical Assistance Report at the Hospital.
Fire Department or EMS (SAMU) Assistance Report.
Results and requests for all tests, reports, and x-rays performed.
Hospital Medical Record.
Hotel Reservation Confirmation.
Medical Request or Prescription.
First Medical Care Report.
Police Report.
National Driver's License (CNH) of the insured.
Death Certificate.
Itemized Invoices.
Police Report.
Itemized Invoices.
National Driver’s License (CNH) of the insured.
Medical/Dental Report.
Proof of Medical/Dental Expenses.
Initial Medical Assistance Report at the Hospital.
Fire Department or EMS (SAMU) Assistance Report.
Results and requests for all tests, reports, and x-rays performed.
Hospital Medical Record.
Hotel Reservation Confirmation.
Medical/Dental Request or Prescription.
First Medical Care Report.
Medical Report.
Medical indication certifying the need for Medical Repatriation.
National Driver's License (CNH) of the insured.
Police Report.
Results and requests for all tests, reports, and X-rays performed.
Itemized Invoices.
First Medical Assistance Report from the Hospital.
Medical Report.
National Driver's License (CNH) of the policyholder.
Police Report.
Results and requests for all tests, reports, and X-rays performed.
Itemized invoices.
Medical First Response Report at the Hospital.
Death Certificate.
Police Incident Report.
Necropsy Report.
National Driver's License (CNH) of the insured.
Identity Card of the insured.
Itemized Funeral Invoices.
Declaration of Sole Heirs (original with notarized signatures of the declarants) in the event that no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and notarized copy of a document proving the stable union on the date of the event.
Children: Birth Certificate, if single, or Marriage Certificate, if married, along with Identity Card and CPF of each.
Parents and others: Identity Card and CPF.
Guardianship document, in the case of an incapacitated Beneficiary.
Guardianship document or, if not possible, appropriate representation document when it involves minor Beneficiary(ies), orphan(s) of both parents.
Medical First Response Report at the Hospital.
Medical Records.
Results and requests for all examinations, reports, and X-rays performed.
Definitive Medical Discharge Certificate, detailing the consequences of the accident, specifying each injured organ or limb.
National Driver's License (CNH) of the insured.
Police Report.
Report from the Fire Department or SAMU.
Expert report indicating the degree and date of disability.
Medical First Response Report at the Hospital.
Death Certificate.
Police Incident Report.
Necropsy Report.
National Driver's License (CNH) of the insured.
Itemized Funeral Invoices.
Declaration of Sole Heirs (original with notarized signatures of the declarants) in the event that no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and notarized copy of a document proving the stable union on the date of the event.
Children: Birth Certificate, if single, or Marriage Certificate, if married, along with Identity Card and CPF of each.
Parents and others: Identity Card and CPF.
Guardianship document, in the case of an incapacitated Beneficiary.
Guardianship document or, if not possible, appropriate representation document when it involves minor Beneficiary(ies), orphan(s) of both parents.
Medical First Response Report.
Death Certificate.
Police Incident Report.
Necropsy Report.
National Driver's License (CNH) of the insured.
Funeral Invoices.
Guardianship document, in the case of an incapacitated Beneficiary.
Guardianship document when it involves minor Beneficiary(ies), orphan(s) of both parents.
Ticket of the air transport used.
Documentation of Beneficiary(ies):
Declaration of Sole Heirs, in the event that no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and notarized copy of a document proving the stable union on the date of the event.
Children: Identity Card and CPF.
Parents and others: Identity Card and CPF.
Medical First Response Report.
Death Certificate.
Police Incident Report.
Necropsy Report.
National Driver's License (CNH) of the insured.
Funeral Invoices.
Guardianship document, in the case of an incapacitated Beneficiary.
Guardianship document when it involves minor Beneficiary(ies), orphan(s) of both parents.
Ticket of the maritime transport used.
Documentation of Beneficiary(ies):
Declaration of Sole Heirs, in the event that no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and notarized copy of a document proving the stable union on the date of the event.
Children: Identity Card and CPF.
Parents and others: Identity Card and CPF.
Medical First Response Report.
Death Certificate.
Police Incident Report.
Necropsy Report.
National Driver's License (CNH) of the insured.
Funeral Invoices, itemized.
Guardianship document, in the case of an incapacitated Beneficiary.
Guardianship document when it involves minor Beneficiary(ies), orphan(s) of both parents.
Ticket of the land transport used.
Documentation of Beneficiary(ies):
Declaration of Sole Heirs, in the event that no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and notarized copy of a document proving the stable union on the date of the event.
Children: Identity Card and CPF.
Parents and others: Identity Card and CPF.
Medical First Response Report.
Death Certificate.
Police Incident Report.
Necropsy Report.
National Driver's License (CNH) of the insured.
Funeral Invoices, itemized.
Guardianship document, in the case of an incapacitated Beneficiary.
Guardianship document when it involves minor Beneficiary(ies), orphan(s) of both parents.
Ticket of the transport used.
Documentation of Beneficiary(ies):
Declaration of Sole Heirs, in the event that no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and notarized copy of a document proving the stable union on the date of the event.
Children: Identity Card and CPF.
Parents and others: Identity Card and CPF.
Record or First Medical Attendance Report from the hospital. This document must include details of the injury suffered, date of attendance or hospitalization, identification details of the doctor (full name, physical or digital signature, CRM), ICD code, and address of the hospital.
Complete medical record.
Requests and results of all examinations performed, along with their respective reports.
Final Medical Discharge Certificate, detailing the consequences of the accident, specifying each injured organ or limb, ICD code, identification details of the doctor (full name, physical or digital signature, CRM), and address of the hospital.
Driver's License (CNH) of the insured or document that qualifies them (if they were the driver in the car accident that caused the injury).
Incident Report. Mandatory for traffic accidents.
Occurrence Certificate from the Fire Department, SAMU, or Highway Concessionaires on the day of the accident. Must include date, time of the incident, stamp, and signature of the responsible person.
Report or evaluation conducted through an on-site inspection filled out by the qualified professional who provided care, with technical specifications, necessary diagnoses, degree, and date of disability.
Record or First Medical Attendance Report from the hospital. This document must include details of the injury suffered, date of attendance or hospitalization, identification details of the doctor (full name, physical or digital signature, CRM), ICD code, and address of the hospital.
Complete medical record.
Requests and results of all examinations performed, along with their respective reports.
Final Medical Discharge Certificate, detailing the consequences of the accident, specifying each injured organ or limb, ICD code, identification details of the doctor (full name, physical or digital signature, CRM), and address of the hospital.
Driver's License (CNH) of the insured or document that qualifies them (if they were the driver in the car accident that caused the injury).
Incident Report. Mandatory for traffic accidents.
Occurrence Certificate from the Fire Department, SAMU, or Highway Concessionaires on the day of the accident. Must include date, time of the incident, stamp, and signature of the responsible person.
Report or evaluation conducted through an on-site inspection filled out by the qualified professional who provided care, with technical specifications, necessary diagnoses, degree, and date of disability.
Death Certificate.
Police Report or equivalent document from the competent authority at the location of the Incident, if applicable.
Necropsy report.
National Driver's License (CNH), in the event that the incident involved a vehicle driven by the Insured.
Detailed invoices with values and quantities of each expense incurred.
Beneficiary Documentation:
If the beneficiary is the insured's spouse: marriage certificate and spouse's ID.
If the beneficiary is a family member of the insured: annotation in the Work Card or proof of dependents in the INSS and family member's ID.
If the beneficiary is the insured's child: birth certificate.
If the beneficiary is neither the spouse, family member, nor child of the insured: ID.
Medical First Response Report.
Death Certificate.
Police Report.
Autopsy Report.
National Driver's License (CNH) of the insured.
Identity card of the insured.
Itemized Funeral Invoices.
Declaration of Sole Heirs (original with notarized signatures of the declarants) in case no Beneficiary is indicated by the Insured.
Spouse: Marriage Certificate, Identity Card, and CPF.
Partner: Identity Card, CPF, and a notarized copy of the document proving stable union at the time of the event.
Children: Birth Certificate, if single, or Marriage Certificate, if married, and Identity Card and CPF of each.
Parents and others: Identity Card and CPF.
Guardianship document, in case of an incapacitated Beneficiary.
Custodianship document or, if not possible, an applicable representation document, when dealing with minor Beneficiary(ies), orphan(s) of both parents.
Police Report.
Death Certificate.
In case of accident or illness, complete medical documentation.
Letter from the operator/agency detailing the penalties and costs to be borne by the insured.
Ticket or Travel Card.
Copy of the Insurance Ticket.
Proof of amounts paid.
Proof of penalty amounts retained in case of trip interruption.
Service provision contract from the travel organizers.
Technical report and/or documentation proving the reason for trip interruption according to the covered events.
For family member reasons, supporting documents.
Requests and results of all exams performed, with their respective reports.
In case of a serious illness diagnosis: copy of all exams performed and detailed medical report.
In case of hospitalization of the spouse, parent(s), sibling(s), in-law(s), or child(ren) of the insured: detailed medical report, results of performed exams, and documents proving the relationship.
In case of a judicial summons to the insured: copy of the summons and the judicial process.
In case of quarantine imposed on the insured: copy of the health authority's declaration.
Death Certificate of the person whose death motivated the trip cancellation, if applicable.
Medical report detailing the diagnosis and treatment of the person whose illness caused the trip cancellation.
Proof of family relationship of the insured with the beneficiary or the person who motivated the trip cancellation, such as marriage or birth certificate.
Weather Report or equivalent document from the competent authority that caused the trip cancellation, if applicable.
Judicial notification.
Declaration from the competent health authority determining the mandatory quarantine for the insured, if applicable.
Service contracts for the trip, which must provide for penalties in case of cancellation.
Proof of payment for all travel services purchased, including exchange program registration fees.
Beneficiary Documentation:
Spouse of the insured: marriage certificate and spouse's ID.
Family member of the insured: annotation in the Work Card or proof of dependents in the INSS and ID of the family member.
Child of the insured: birth certificate.
Travel tickets and/or invoice;
Letter with a brief account of the incident containing the insurance policy details;
Original receipts and/or proof of expenses;
Copy of passport;
Copy of hospital medical records and invoice for expenses incurred;
Copy of additional tests with invoice and detailed proof of expenses incurred;
Medical discharge document with start and end date and time of hospitalization;
Medical and/or dental report from the responsible professional confirming the occurrence of the covered event and specifying the description of the pathology and procedures performed.
Travel tickets and/or invoice;
Letter with a brief account of the incident containing the insurance policy details;
Original receipts and/or proof of expenses;
Copy of passport;
Copy of hospital medical records and invoice for expenses incurred;
Copy of additional tests with invoice and detailed proof of expenses incurred;
Medical discharge document with start and end date and time of hospitalization;
Medical and/or dental report from the responsible professional confirming the occurrence of the covered event and specifying the description of the pathology and procedures performed.
Travel tickets and/or invoice;
Letter with a brief account of the incident containing the insurance policy details;
Original receipts and/or proof of expenses;
Copy of passport;
Copy of hospital medical records and invoice for expenses incurred;
Copy of additional tests with invoice and detailed proof of expenses incurred;
Medical discharge document with start and end date and time of hospitalization;
Medical and/or dental report from the responsible professional confirming the occurrence of the covered event and specifying the description of the pathology and procedures performed.
Medical Request or Prescription.
Itemized Invoices.
Police Report.
National Driver's License (CNH) of the insured.
Proof of hotel reservation at the stated destination.
Travel tickets and/or invoice;
Letter with a brief account of the incident containing the insurance policy details;
Original receipts and/or proof of expenses;
Copy of passport;
Copy of hospital medical records and invoice for expenses incurred;
Copy of additional tests with invoice and detailed proof of expenses incurred;
Medical discharge document with start and end date and time of hospitalization;
Medical and/or dental report from the responsible professional confirming the occurrence of the covered event and specifying the description of the pathology and procedures performed.
Report or medical certificate indicating the appropriate ICD code for COVID-19, duly completed and signed with the CRM of the responsible healthcare professional;
Confirmation test for the diagnosis of COVID-19 contracted by the insured;
Receipts for expenses incurred for purchasing a new airline ticket or for fines and contractual fees for rescheduling paid to the airline, or for car rental
Itemized hotel invoices.
Police Report.
National Driver's License (CNH) of the policyholder.
Report or statement completed by the qualified professional who provided the medical assistance.
Police Report.
Itemized invoices.
National Driver's License (CNH) of the policyholder.
Medical Report.
Police Report, if applicable.
Invoices and other original receipts of expenses incurred by the Insured.
Driver's License (CNH), in case the accident involves a vehicle driven by the Insured.
Report or statement filled out by the qualified professional who provided the service, with technical specifications and diagnoses.
Invoices and receipts proving payments made to the travel agency and/or tour operator where the services were contracted, consistent with the declarations made to the travel agency or insurer.
Official death certificate, in case of death. For other guarantees, any other document proving the impediment to starting or continuing the contracted trip and/or tourist services, such as medical certificates.
In the event of an accident or illness, complete medical documentation.
Letter from the operator/agency detailing the penalties and costs to be borne by the insured.
Documents proving that the person was indeed a travel companion of the insured.
Beneficiary Documentation:
If the beneficiary is the spouse of the insured: marriage certificate and spouse's ID card.
If the beneficiary is a family member of the insured: record in the Work Card or proof of dependents in Social Security (INSS) and family member's ID card.
If the beneficiary is the insured's child: birth certificate.
If the beneficiary is the insured's stepchild: ID cards of the stepchild and the insured's spouse.
If the beneficiary is the insured's parent: ID cards of the insured's parent and the insured.
Invoices and receipts proving payments made to the travel agency and/or tour operator where the services were contracted.
Death certificate. For other guarantees, medical certificate proving the inability to start or continue the trip.
Medical record.
Letter from the operator/agency detailing the penalties and costs to be borne by the policyholder;
Documents proving that the person was indeed a travel companion of the policyholder.
Documentation of the accompanied minor(s) and/or senior(s): Identity card and CPF. Proof of residence. Copy of airline tickets;
Documentation of the companion: Identity card and CPF. Proof of residence. Proof of purchase of round-trip airline tickets.
Invoices and receipts proving payments made to the travel agency and/or tour operator where the services were contracted
Death certificate. For other guarantees, medical certificate proving the inability to start or continue the trip.
Complete medical documentation.
Letter from the operator/agency detailing the penalties and costs to be borne by the policyholder.
Documentation of the beneficiary(ies): If the beneficiary is the spouse of the policyholder: marriage certificate and spouse's ID. If the beneficiary is a family member of the policyholder: entry in the Work Card or proof of dependents with INSS and family member's ID. If the beneficiary is the child of the policyholder: birth certificate.
Medical Request or Prescription.
Itemized Invoices.
Police Report.
National Driver's License (CNH) of the insured.
Hotel reservation confirmation at the informed destination.
Death Certificate.
Police Report.
Necropsy Report.
Ticket/proof of payment for public transport.
Documentation of the Beneficiary(ies):
Spouse of the insured: marriage certificate and identity document of the spouse.
Family member of the insured: note in the Employment Card or proof of dependents in the INSS and identity document of the family member.
Child of the insured: birth certificate.
If the beneficiary is not the spouse, family member, or child of the insured: identity document.
Record or Report of the first medical assistance at the hospital. This document must indicate the injury suffered, date of care or hospitalization, identification details of the physician (doctor's name, physical or digital signature, CRM, CID, and address of the hospital or office).
Complete medical record.
Requests and results of all examinations performed, with their respective reports.
Definitive Medical Discharge Certificate, informing the consequences left by the accident, detailing each injured organ or limb, CID code, identification details of the physician (name, physical or digital signature, CRM) and address of the hospital.
Driver’s License (CNH - National Driver's License) of the insured.
Police Report or Declaratory Act (mandatory if traffic accident).
Fire Department attendance report.
Report or evaluation conducted through an in-person assessment filled out by the qualified professional who provided care, with technical specifications, necessary diagnoses, degree, and date of disability.
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IZA Seguradora S.A. - CNPJ 40.004.544/0001-46 – Susep Code 0457-0 Authorized by Susep to operate as an independent insurer, under registration nº 15414.619412/2020-85 (Personal Accident Product) and 15414.644857/2024-27 (Travel Insurance Product)