Welcome to the incident support

Required documents for opening a claim

We will help you identify all the necessary documents for each coverage of Personal Accident Insurance.

Documentos básicos

CNH (National Driver's License) - Must be within the validity period.
Bank DeBank Details - (Bank name, agency, and account) must be in the name of the insured, be a personal account, and be registered in the IZA app.tails
Selfie video of no more than 1 minute recounting the events on the day of the accident, including the date, time, and location.
Police ReportPolice Report - It can be filed at the police station after the accident (by declarative act). It is mandatory for traffic accidents involving third parties.
Medical First Aid Record - Refers to the hospital treatment on the day of the accident (must include date, time, and reason for admission). It can be requested at the Social Service.

Documents for each coverage

For each coverage, we list the mandatory and optional documents that help in the analysis.

Selfie video of up to 1 minute reporting the events on the day of the accident, with date, time, and location.
Medical First Attendance Record - Referring to the hospital care on the day of the accident (must include date, time, and reason for admission). Can be requested from Social Services.
Exams and Reports - Requests and reports of all exams performed due to the accident.
Police Incident Report - Can be made at the police station after the accident (by declaratory act). It is mandatory for traffic accidents involving third parties.
Certificate from Fire Department, SAMU, or Highway Concessions - Must contain the signature of the responsible person, reason, date, and time of service.
Medical-Hospital Records - Record of the patient's care history from the date of admission until discharge. Can be requested from Social Services.
Identity Card and CPF.
Proof of Residence - Water, electricity, gas, or internet bill from the current year.
Driver's License (CNH) - Must be valid.
Medical Report - Must inform the injury suffered and the treatment adopted, justifying the period of absence.
Bank Details - (Bank name, branch, and account) must be in the name of the insured, be an individual account, and be registered in the IZA app.
Treatment Report - Indication of injuries caused by the trauma, dates, and locations of treatments performed (clinical, surgical, and physiotherapeutic).
Final Medical Discharge Certificate - Document with information on medical discharge after completion of outpatient follow-up.
Forensic Report from the Medical Legal Institute - Report from the IML quantifying and certifying the sequela of Permanent Disability after an examination.
In-Person Medical Report - Private medical report quantifying and certifying the sequela of Permanent Disability after an in-person examination. Must include date, signature, and stamp with CRM.
Guardianship Term (In case of mental incapacity) - Must be notarized.

Personal documents of the Guardian: ID, CPF, and proof of residence.

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Personal Accident Insurance Travel Insurance Group Life Insurance

IZA Seguradora S.A. CNPJ 40.004.544/0001-46 – Susep Code 0457-0 Authorized by Susep to operate as an independent insurer, under registration nº 15414.619412/2020-85 (Personal Accident Product), 15414.644857/2024-27 (Travel Insurance Product), 15414.616755/2025-01 (Group Life Insurance with Average Rate Product) and 15414.617802/2025-25 (Group Personal Accident)

Required documents for opening a claim

Medical-Hospital and Dental Expenses

Total or Partial Permanent Disability Due to Accident

Accidental Death

Funeral

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